Four things to know

Gambiva Casino: responsible gambling tools while you play

Only players aged 18+ may play, and every Gambiva Casino account carries deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion.

Set a deposit limit

Where to start

From uncertainty to clear answers

You will not have to hunt for who regulates the casino, who runs exclusion or where to call.

Item

Detail

Minimum age

18+

Regulator and licence

Malta Gaming Authority, MGA/B2C/917/2012

National exclusion register

GAMSTOP

National Gambling Helpline

0808 8020 133

Questions by email

[email protected]

Support built in

Which limits can I set on my account?

You will know exactly which control to reach for and the moment it helps most.

Set your deposit cap

Your deposit limits cap how much can come off your card or wallet into the casino in a set window. Switch them on before your first session of the week, not after a costly night.

Protection for your budget

Loss limits stop play once the money set aside for entertainment has gone. Turn them on when spare money sits close to money you need for other things.

Clock you can see

Session reminders surface a message while you play so that time stays visible. Switch them on if you often start without checking the clock and finish much later.

Need a break?

A cooling-off period pauses your account for a while, without barring you for good. Reach for it when you want a clear break and a fresh look at how often you play.

Time without the casino

Self-exclusion closes your access to the casino for a set stretch, with no play at all. Choose it when you want play to stop rather than slow down, and tell the people close to you.

Ready to cap your play

Open your profile

Log in with your email address and password, then open your profile from the top of the page. Check that you are signed in to your own account, not a shared device.

Open responsible gambling

Scroll past the personal details to the responsible gambling area. Everything sits in one place, so you can see the full list before you choose anything.

Your budget, your figure

Pick the limit that matches the money you have set aside for entertainment; loss limits, deposit limits and reminders each have their own box.

Confirm it shows

Approve the change and return to the overview to check the new figure is listed. If it is not showing, contact support through live chat or email and they will look at it.

A pause lasts days, a stop lasts months

How long do I need off? A short pause, or time-out, is set inside your casino account. Choose it for a break of hours or days, and the account bars play until the period runs out. Deposit limits and other settings stay as they are.

A long stop with no early return. Self-exclusion closes play on your account for a long stretch and cannot be undone early, however you feel about it later. Start it from the same account settings. Access returns only once the period you chose has come to its end.

Join GAMSTOP yourself. GAMSTOP is the national scheme, run by The National Online Self Exclusion Scheme Limited. The minimum period is 6 months, with options of 1 year or 5 years, and you register yourself online as a United Kingdom resident. It can take up to 24 hours to apply. gamstop.co.uk

Two places to turn

Confidential help across the country

National Gambling Helpline (GamCare)

The National Gambling Helpline, run by GamCare, gives free advice and points callers towards local support. Lines answer around the clock, every day, and conversations stay confidential. It is there for players and for relatives alike. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Gamblers Anonymous holds free peer-led meetings where players and their families talk with people who share the experience. No appointment is needed, and there are mixed meetings for relatives and friends. gamblersanonymous.org.uk

Reading yourself

Fun first, then it shifts

Catching these signs early gives you room to act before money worries build up. A limit or a pause set inside your account is the simplest first step, and you do not need to explain it to anyone.

Look through these and count only the ones that sound like your own week.

Playing longer than you planned to
Chasing a loss with a bigger stake
Borrowing money to keep playing
Hiding your play from people close
Thinking about the next session at work
Feeling flat when you are not playing
Spending money set aside for bills

Before you decide anything

Clear answers before you decide

01How do I shut my account down completely and for good?+

Write to [email protected] from your registered email address and ask for permanent closure. The team confirms once the account is closed, and any remaining balance is handled with you. Closure is final, so use a pause if you only want a break.

02Once a self-exclusion starts, will it really run the full time?+

Yes. The period you choose runs to the end and is not shortened, so think of it as a fixed block rather than a break you can trim. A short pause is the option for a changeable break.

03If I take a brief pause, what changes inside my account?+

A pause closes play for the period you pick while the account and its history stay in place. Gambling is unavailable until it ends, and you can play again once the dates you set have passed. Nothing about your money or details needs resetting.

04Why does the casino insist on seeing proof that I am 18+?+

Because play here is only for players aged 18 or over, and age has to be confirmed before the account is fully open. Documents are checked against the name on your profile during verification. Anyone under that age cannot hold an account.

05Can I sort out my limit on the mobile site as easily as on a laptop?+

Yes. The mobile version carries the same account area, so the responsible gambling section sits where it does on a desktop. Whatever you set there applies to the one account, on every device. No separate app or call is needed.

06What can I do if someone close to me plays far too much?+

Call the National Gambling Helpline on 0808 8020 133, which is free and answers at any hour, and its advisers speak to relatives as well as to players. They can point you towards local support. Gamblers Anonymous also runs free meetings where family and friends are welcome.