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Your Account Review At Gambiva Casino, Explained

Every licensed casino must confirm who you are, and ours normally closes the check within 64 hours.

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One Check, No Surprises

The Review, In Plain Facts

Most players fear the check drags on for days; here is who runs it and how long it really takes.

Who runs the review

Gambiva Casino Ltd.

Under which licence

Malta Gaming Authority, MGA/B2C/917/2012

How long it takes

64 hours

Latest point required

Before the first withdrawal

Questions about papers

[email protected]

Youngest player allowed

18+
Pass First Time
1

Whole Page, All Corners

Photograph the whole identity page in daylight, with all four corners inside the frame and no flash glare across the text.

2

Name The Address As Registered

Use a bill or bank letter from the last three months that shows your name and full home address exactly as they appear in your account.

3

Card Owner And Account Holder

Show the payment method you used with your name visible, since the card or wallet owner must be the account holder.

4

Watch The Inbox For 64 Hours

Once the files are in, the team replies within 64 hours, so check the inbox tied to that account while you wait.

Three Papers, One Selfie

You're Choosing What To Photograph

This block settles which papers are wanted and what each one has to show, so nothing bounces back.

Document
Confirms
Must show
Proof of identity
Your name and date of birth
Full page, all four corners, unedited
Proof of address
Where you actually live
Dated recently, name matching your account
Payment method confirmation
The method belongs to you
Your name visible on the statement or screenshot
Selfie with the identity document
The person matches the paper
Face and document clear, asked only if needed

Source Of Funds Check Against Money Laundering

Holding a licence from the Malta Gaming Authority, Gambiva Casino must follow anti-money-laundering rules, licence MGA/B2C/917/2012. Asking where your money came from is one of them. It is a routine step asked of many players. Nobody is treating you as a suspect.

Depending on your case, one or two of these may be enough.

  • Recent bank statement pages
  • Payslips from your employer
  • Tax or income records
  • Proof of a property sale
  • Evidence of savings held
Resubmission Guide

Resubmission Without A Second Delay

It answers the worry that one returned paper means your account is in trouble.

Request A Newer Statement

A bill dated more than three months back no longer shows where you live today, so it fails the check. Order a fresh statement from your bank app; Upload a copy dated within the last three months

Unedited Copies Clear Faster

Cropped edges, covered corners or adjusted details make a file unreadable as evidence, however honest the change. Send the untouched original file again; Keep all four corners visible in the frame

Validity Date Check

An identity card whose expiry date has passed cannot confirm who you are now, so the check waits for a valid one. Renew the document with the issuing office; Upload the new copy before the old one lapses

Too Blurred To Read?

Glare, shadow or a moving hand spoils the small print that our reviewers need to read clearly. Lay the paper flat in daylight; Hold the camera steady and tap to focus
Data Handling

Keeping Your Documents Under Lock

Send It Through TLS 1.3. Uploads travel inside TLS 1.3 encryption, so nobody in between can read the file. That protection covers your identity paper, your address paper and your payment confirmation alike.

Who Opens Your File? Only the verification team at Gambiva Casino opens what you send; support agents and payment staff see a status, not the file itself. Reviews happen inside that one desk.

Nothing Beyond The Check. Your papers answer the questions the Malta Gaming Authority licence puts to us, including a routine source of funds review, and nothing else. Marketing never gets a look at them.

Three Moments
1

Why The Mismatch?

A spelling difference or a different address between your profile and your papers brings a quick identity check, often before play begins.

2

Age Confirmed, Play Clear

Before your eighteenth birthday can be confirmed, law requires us to stop and see proof, so the check comes as you sign up.

3

Clear The Way To Payout

Withdrawal requests wait until identity, address and payment method are confirmed, keeping payouts to the right person alone.

Mid-Check Queries

What Do Players Ask Mid-Verification?

01When will you ask me for my identity documents?+
The check is due before your first withdrawal, at the latest. Gambiva Casino can also ask for it sooner, at registration or at the first deposit, so have your papers ready. Any payout is released once the file clears.
02What protects the documents I send in?+
Every upload travels through TLS 1.3 encryption, and only the team handling checks opens the file. Details are used to confirm who you are, nothing beyond that.
03I changed my surname last year; will that fail the check?+
Not necessarily. Submit the proof of identity in your current name, plus proof of address issued after the change, so the two records match. Our verification team then links your old and new names on the file.
04Which authority supervises your licence, and what is its number?+
The Malta Gaming Authority supervises Gambiva Casino under licence MGA/B2C/917/2012. That licence is what obliges the identity and AML checks described here, and it is why the rules apply to every player alike.
05One of my documents was rejected; can I send it again?+
Yes. Read the note on the rejection, since it names what was wrong: a cropped corner, a glare, an expired date, a name that differs. A corrected copy sent to [email protected] restarts the 64-hour window.
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